Sheffield City Council has today launched its community response for Sheffield residents.

From 8:45am- 4:45pm, members of the public can call 0114 273 4567 and have the option to ask any questions or concerns relating to the current Coronavirus situation.

Last week the Government launched the national scheme where approximately 1.5 million people across the UK have been identified as being vulnerable and needing to self-isolate for 12 weeks.  Those who need support will get a national package of basic food and household essentials directly to their homes.

The Council is now able to support those identified in Sheffield and the wider community via the Contact Centre. Working with our city and national and local voluntary organisations, local community response teams will also speak directly to those affected, where the needs of each individual will be listened to, with action to follow.

Councillor Julie Dore, Leader for Sheffield City Council, said:

“Protecting and supporting the most vulnerable in the city throughout this time is our top priority. Being able to provide basic food and medicines to people will have a huge impact on their health and wellbeing, allowing them to feel assured that they will be looked after whilst self-isolating.

“Your communities need you and I have been amazed at how communities have come together to support each other at this time. Through your eyes and ears and local intelligence, we have been made aware of those who most need support across our city.

“The helpline is now live for those who have specific questions relating to coronavirus, please use this for whatever help you need. If you know of anyone who needs support, do not risk thinking someone else will make that phone call on their behalf. We are here for you, and will do everything we can to support those who need it.

“I am incredibly proud of how Sheffield has responded to this outbreak and continues to adapt to the changing situation. We’ve seen some amazing examples of community spirit and I want everyone to know that even if you’re self-isolating, you are not alone in this city.”

The helpline is open from 8:45am to 4:45pm, 7 days a week. Operators will provide advice, signposting and referrals to help callers resolve whatever issues they are facing.