Thursday 30 April 2015

Sheffield City Council‘s Housing Service has won a national award for its ‘exceptional’ customer service skills for the second year running in a three year annual assessment.

The assessment tested a range of evidence which we supplied to illustrate that we put customers at the heart of what we do. As with all previous assessments, we were judged to be 100% compliant with the standard and were also identified as having a number of areas where the standards were described as “compliance plus”. This means that we have behaviours or practices that exceed the requirements of the standard and are viewed as exceptional and an example to others.

It included a visit to the public access point at Crystal Peaks, where the assessor also had a chance to meet with staff engaged in the Housing + test phase. The assessor also met representatives from KIER and South Yorkshire Police to see how partnership working forms a key part of our service. The areas that particularly impressed the assessor were:

• The development and testing of the Housing + model
• Partnership working with KIER and South Yorkshire Police
• The Customer Relations Management system
• Work to support vulnerable people

Janet Sharpe, Director of Housing at Sheffield City Council said: “We are thrilled to have achieved this accreditation once again. More than two years have passed since we merged back into the Council and this inspection shows that the housing service still continues to deliver outstanding customer service to its tenants. I’d like to thank staff across the board, whether they manage front line services, develop operations or maintain our IT systems, who have worked hard to continue to improve our customer service. We are proud of what we have achieved and will continue to develop our service further.”

Our assessor, Matthew Watson, said: “The Council Housing Service has a deep understanding of, and commitment to, Customer Service Excellence. The commitment was displayed from Senior Management levels through to operations and front line staff.”