The new positions are full time roles in Virgin Media’s Customer Retentions Division. The Customer Retention Advisor roles are a Level 2 Apprenticeship which means all successful applicants will be provided with a development programme to ensure that they have a detailed structure and progress plan throughout the 15-month duration of the scheme.
This is an exciting opportunity for individuals with a passion for communicating and that enjoy working as part of a wider-team.
To mark the launch of the new scheme, Virgin Media hosted Rt. Hon Anne Milton MP, Minister for Apprenticeships & Skills, at its Eagle Court site in Birmingham. The Birmingham office is a ‘Centre for Excellence’ for its apprenticeship training.
In addition to being shown around the site and the state-of-the-art facilities, the Minister had the chance to meet and speak to a number of apprentices to learn more about their experience of the programme.
Virgin Media’s apprenticeship programme has been running for more than 10 years and, at present, almost 300 apprentices are currently enrolled on a wide variety of schemes. These range from engineering and field operations, to HR, law and finance.
Rt. Hon Anne Milton MP, Minister for Apprenticeships & Skills, said: “It is fantastic to see Virgin Media expanding its exciting apprenticeship programme. They are providing opportunities for people of all ages and backgrounds to learn new skills and get into a fulfilling job. Most important of all they are helping people improve their confidence and unlock their potential.
“I had a great time meeting apprentices in Birmingham today and their passion was plain to see. So well done to Virgin Media and lots of other employers across the country who are kick-starting and growing high-quality schemes. These will bring big benefits to their business as well as the apprentices themselves.”
Councillor Jayne Dunn, Cabinet Member for Education and Skills, Sheffield City Council said: “It’s great to see Virgin Media offering an additional 70 apprenticeships in Sheffield. Investing in apprenticeships is at the heart of building a thriving local economy for Sheffield.
“Apprenticeships offer a fantastic career path for individuals of all ages, helping them to get a head start in their chosen career – particularly young people who are accessing the labour market for the first time. The skills and experience they gain provide a solid foundation for future success in their chosen sector.
Brigitte Trafford, Chief Corporate Affairs Officer, Virgin Media said: “We are delighted to be expanding our apprenticeship scheme with the creation of more than 140 new roles. Those that are enrolled on to the programme will benefit from some of the best hands-on training available and will be guided every step of the way throughout the duration of their course.”
For more information about the Customer Retention Advisor position, and how those interested can apply, visit > https://careers.virginmedia.com/early-careers/apprentices/our-schemes/